Acceptance of Terms

Thank you for utilizing RAURTEA. The objective of these Terms of Use (referred to as the “Terms”) is to ensure your awareness of the legal rights and responsibilities associated with accessing and using the RAURTEA website at (known as the “Site”) and any associated mobile or software applications (“RAUR Tea Platform”), including the delivery of information via the website, whether presently available or in the future, that are linked to these Terms (collectively referred to as the “Services”).

These Terms apply to both existing and future customers of RAUR TEA. When you access the Marketplace, you are consenting to abide by these Terms and recognizing that they establish a legally binding agreement between you and the Company, referred to as the User Agreement. If you do not agree to these Terms or are unable to comply with them, you are not authorized to use the Services. It is important to note that using the RAUR TEA Platform comes with certain risks, such as potential exposure to objectionable or inappropriate content.

This document is being published in compliance with Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011. The Company reserves the right to update the User Agreement without any notice. Therefore, it is highly advised that you review the User Agreement, which can be found on the Marketplace, every time you access and/or use the Marketplace.

The terms ‘visitor(s)’, ‘user(s)’, or ‘you’ mentioned herein specifically denote individuals who visit, access, browse, or make use of the Marketplace at any given time. If you have any inquiries or require further clarification regarding the Terms of Use, please don’t hesitate to reach out to us at

Services Overview

The Marketplace serves as a platform where domestic consumers can engage in transactions with third-party sellers. These sellers have been permitted to utilize the Marketplace to showcase and sell their products. It is important to note that the Company solely offers the Marketplace as a platform for users to conduct transactions at their own expense and risk. Any additional services provided by the Company will be explicitly communicated in writing.

Please be aware that the Company is not a party to any transaction between you and third-party sellers. We do not have any control, involvement, or influence over the products you purchase from these sellers or the prices they set. Therefore, the Company disclaims all warranties and liabilities associated with any products offered on the Marketplace.

The Marketplace offers its services exclusively to specific regions within India, and these services are subject to limitations imposed by the business hours and days of third-party sellers.

If the minimum order value is not met, there may be a delivery charge for transactions completed on the Marketplace. You will be provided with details regarding these charges when you proceed to check out for your transaction on the Marketplace.

Please be aware that transactions made through the Marketplace may be subject to a convenience and safety fee. You will be provided with details of this fee during the check-out stage when making a transaction through the Marketplace.


The Marketplace is exclusively available to those who possess the legal capacity to enter into contracts, as per the Indian Contract Act, of 1872. This means that individuals classified as “incompetent to contract,” such as minors and undischarged insolvents, are not eligible to use or access the platform.

In the case that you are under the age of 18, which designates you as a minor, you have the option to utilize or access the Marketplace under the supervision of an adult parent or legal guardian who agrees to be bound by these Terms of Use. However, it is important to note that you are not allowed, even with any provisions, to purchase any product(s) intended for adult consumption, as the sale of such products to minors is strictly prohibited.

The Marketplace serves as a platform exclusively for individuals seeking to purchase products for personal use within their households. Retailers, institutions, wholesalers, and other business users are not permitted to utilize the Marketplace for procuring products from third-party sellers. These sellers have been granted access to the Marketplace to showcase and sell their products.

The Company retains the authority to terminate or decline your registration or deny access to the Marketplace, at its own discretion and without assuming any liability, if: (1) it becomes known or brought to attention that you fail to meet the eligibility requirements, or (2) the Company has reasonable grounds to suspect (including through analysing usage patterns) that a user is in violation of the eligibility criteria, or (3) there is a potential breach of the terms outlined in this User Agreement.

The Company utilizes an algorithm and predetermined criteria-based technology to assess compliance with eligibility criteria. As a result, there may be occasions when your usage is restricted or blocked due to similarities with these algorithms or predetermined criteria. If you are a genuine domestic user of the Platform and encounter such circumstances, please don’t hesitate to contact us for assistance.

Licence & Access

The Marketplace is accessible to you through a limited sub-license granted by the Company, allowing you to make personal use of it. However, it is important to note that you are not permitted to download or modify the Marketplace, or any part of it, without the express prior written consent of the Company. This limited sublicense does not grant you the right to engage in any resale or commercial use of the Marketplace or its contents. It also does not allow you to collect and use any product listings, descriptions, or prices, or to create derivative works based on the Marketplace or its contents. Additionally, you are not authorized to download or copy information from the Marketplace for the benefit of a third party, or to use data mining, robots, or similar tools for data gathering and extraction.

The Marketplace, or any part thereof, cannot be reproduced, duplicated, copied, sold, resold, visited, or exploited in any manner for commercial purposes without obtaining the express prior written consent of the Company.

The Marketplace and the Company, along with its affiliates, do not permit the framing or utilization of framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) without obtaining the express prior written consent of the Company.

The Company’s name or trademarks should not be utilized in any meta tags or hidden text without obtaining the Company’s explicit prior written consent.

It is strictly prohibited to make any unauthorized attempts to access any part of the Marketplace, as well as any connected systems or networks, servers, computers, or services offered through the Marketplace. This includes engaging in hacking, password mining, or any other illegitimate means.

By accepting these terms, you are acknowledging and committing to refrain from hosting, displaying, uploading, modifying, publishing, transmitting, updating, or sharing any information that:

  • Referring to an item that is the property of another individual and for which you lack any legal claim.
  • The presence of any content that is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, promoting child abuse, libellous, invasive of another person’s privacy, hateful, or racially and ethnically objectionable, disparaging, promoting or encouraging money laundering or gambling, or otherwise illegal in any manner whatsoever, is strictly prohibited.
  • Inflicts harm upon minors through various means.
  • Violates any patent, trademark, copyright, or other proprietary/intellectual property right.
  • Breaches any law currently in effect.
  • The addressee is deceived or misled regarding the origin of such messages, which contain highly offensive or menacing information.
  • This content is comprised of software viruses or any other computer code, files, or programs that have been specifically created to disrupt, destroy, or restrict the proper functioning of computer resources.
  • The unity, integrity, defence, security, or sovereignty of India, as well as friendly relations with foreign states, public order, and the prevention of cognizable offenses, should not be compromised. Any act that undermines these aspects or insults another nation is deemed a threat.
  • It is important to steer clear of any information that is misleading or has been proven to be false.
  • The Company reserves the right to automatically terminate the permission or sub-license granted in the event of any unauthorized use.

Account & Registration Obligations

In order to place orders on the Marketplace, it is mandatory for all users to register and log in. It is important to ensure that your account and registration details are always up to date and accurate for any communication regarding your purchases from the Marketplace. By accepting the Terms of Use, you are also consenting to receive promotional or transactional communication as well as newsletters from the Company and its partners. However, if you wish to opt out from receiving such communication and/or newsletters, you can either reach out to the customer services team of the Marketplace or submit a request for the same.

During the registration process on the Marketplace, the Company may gather various personally identifiable information from you. This includes, but is not limited to, your name, email address, age, address, mobile phone number, and other contact details. Additionally, we may collect demographic information such as your gender, occupation, education, and address. We also gather data about the pages you visit, the links you click on, and the frequency of your access to specific features. It is important to note that all information collected is subject to the Company’s privacy policy, which can be found at By registering your mobile number with us, you provide consent to be contacted via phone calls, SMS notifications, mobile applications, or any other electronic means regarding order, shipment, or delivery updates.


The Company is committed to maintaining the veracity and accuracy of prices for all products available for sale. However, there may be situations where the prices of specific products are not up to date or may be inaccurate due to technical difficulties, typographical errors, or incorrect product information provided by third-party sellers. In each of these cases, regardless of any conflicting terms, the Company retains the right to cancel the order without assuming any additional liability.

The price mentioned during the product ordering process will be the price charged upon delivery, subject to the conditions mentioned earlier. However, it is crucial to note that no product available for sale on the Marketplace will be sold at a price exceeding its maximum retail price (MRP).


In order to support certain Services, advertising revenue is utilized, which may lead to the presentation of advertisements and promotions. These advertisements can be tailored to match the content of the information stored on the Services, queries made through the Services, or other pertinent details. RAUR TEA reserves the right to modify the advertising methods, modes, and extent on the Services without any specific notice. By accessing and using the Services, you agree that RAUR TEA has the authority to include such advertising on the Services.

The RAUR TEA website may contain sections that display advertising information, promotional material, or other content provided by third parties or customers. It is the responsibility of the party submitting the material to ensure that it complies with applicable international and national laws. Any correspondence, business transactions, or participation in promotions with advertisers other than RAUR TEA found on the website, including payment and delivery of goods or services, are solely between you and the advertiser. RAUR TEA will not be held responsible for any errors, inaccuracies, or losses incurred as a result of such dealings or the presence of other advertisers on the website.

RAUR TEA is not responsible for the collection or use of funds for the Charitable Campaign. We do not accept any liability for the accuracy or reliability of the information provided. Customers should independently verify the information before making any donations or taking any action.


When using the services on the website and conducting transactions, it is important to acknowledge and accept the associated risks. Before entering into any transactions, exercise your best judgment and caution. The Company endeavors to showcase the available Products, including their color, size, shape, and appearance, with utmost accuracy. However, please be aware that there may be slight variations between the depiction on your mobile or computer screen and the actual color, size, shape, and appearance.

The Company does not offer any warranties or representations concerning the products available on the Marketplace. Additionally, the Company does not endorse or support the sale or purchase of any products on the Marketplace, whether explicitly or implicitly. The Company shall not be liable for any errors, inaccuracies, or omissions made by third parties, or for any information or inputs received from third parties and provided to you through the Marketplace or any other channels.

By accepting these terms, you acknowledge and consent to the fact that the Company shall never hold any right, ownership, or interest in any product(s) involved in a bilateral sale and purchase contract between you and the relevant third-party seller. The Company has no control over the quality, provision, or any other aspect of the product(s), and shall not be held accountable for any damages or delays arising from products that are out of stock, unavailable, or on backorder.

Reviews, Feedback, Submissions

The Company will retain full ownership of all reviews, comments, feedback, suggestions, ideas, and other submissions shared, submitted, or offered on the Marketplace or in connection with its use (referred to collectively as “Comments”). By disclosing, submitting, or offering any Comments, you are effectively assigning all copyrights and other intellectual properties in the Comments to the Company, granting them worldwide rights, titles, and interests. Consequently, the Company will have exclusive control over these rights, titles, and interests in the Comments, with no limitations on their use, whether for commercial purposes or otherwise.

The Company reserves the right to utilize, replicate, disclose, alter, adjust, and generate derivative works from any Comments. Additionally, the Company may publish, exhibit, and distribute any Comments submitted for any purpose without any limitations or obligation to compensate the user.

Your Comments will be treated with confidentiality and will not be disclosed to any third party. Additionally, you will not be required to provide any compensation for your Comments. We also assure you that we will promptly respond to any Comments you submit. By agreeing to these terms, you acknowledge that your Comments should not infringe upon any Terms of Use or violate the rights of any third party. Furthermore, your Comments should not cause harm to any individual or entity. It is important to note that any Comments containing unlawful, threatening, abusive, or obscene material, as well as spam or viruses, will not be accepted. While we reserve the right to monitor and remove any Comments, we appreciate your cooperation in maintaining a respectful and lawful environment. By submitting your Comments, you permit us to use the names you provide in connection with those Comments. Please ensure that you do not use a false email address or mislead us regarding the origin of your Comments. You are solely responsible for the content of your Comments, and you agree to indemnify us and our affiliates against any claims, losses, or liabilities resulting from your Comments.

Furthermore, placing trust in any Comments provided by a third party on the Marketplace is solely your responsibility and may come with potential risks and costs.

Copyright & Trademark

The Marketplace is home to various text, programs, products, processes, technology, images, content, and other materials, all of which are protected by the intellectual property rights of the Company, its suppliers, and licensors. It is important to note that accessing or using the Marketplace does not confer any license or sub-license to the Company’s intellectual property rights. The Company exclusively owns or holds licenses to all rights, including copyright, associated with the Marketplace. Any unauthorized use, including copying or storing the Marketplace or its contents, whether in whole or in part, is strictly prohibited without the explicit prior written consent of the Company.

Any modification, distribution, or reposting of content on the Marketplace is strictly prohibited. The trademarks, service marks, and design marks associated with the Company, its affiliates, partners, or suppliers/service providers are protected and cannot be used without permission. All other marks belong to their respective owners. The materials on the Marketplace do not grant a license to use any trademarks or service marks. Accessing or using the Marketplace does not authorize the use of any names, logos, or marks. References to third-party names, marks, products, or services on the Marketplace are provided for convenience only and do not imply endorsement or sponsorship by the Company.

The Company bears no responsibility for the content found on third-party websites and makes no claims about the accuracy or reliability of the information provided on such sites. Should you choose to visit any external links, you assume full responsibility and liability for any potential risks or costs involved.

Report Intellectual Property Rights Infringement

“Secure Routes Solutions Private Limited” and its affiliated companies hold high regard for the intellectual property of other entities. If you suspect that your intellectual property rights have been infringed upon or used in a way that violates these rights, please reach out to us at

We will carefully review the contents of your notice and aim to respond within a reasonable timeframe. By relevant laws and our policies, we may take necessary actions deemed appropriate. Additionally, we may contact you to gather further information. Please be aware that providing RAUR TEA with inaccurate, false, or misleading information may lead to potential civil and/or criminal consequences.

RAUR TEA requires you to assume responsibility for any claims made by third parties to the submission of your email at You are obliged to indemnify RAUR TEA for any such claims.

Objectionable Materials

While utilizing the Marketplace or any services provided on the Marketplace, it is essential to acknowledge the possibility of encountering content that may be offensive, indecent, or objectionable to certain individuals. This content may or may not be explicitly identified as such. By using the Marketplace and any associated services, you agree to assume all risks and use them at your own discretion. To the maximum extent permitted by applicable law, the Company and its affiliates shall not be held liable for any content that you may find offensive, indecent, or objectionable.


The Company, its employees, directors, officers, agents, and their successors and assigns are protected by your agreement to defend, indemnify, and hold them harmless. This includes any claims, liabilities, damages, losses, costs, and expenses, such as attorney’s fees, resulting from a breach of warranty, representation, or undertaking in this User Agreement. It also covers violations of applicable laws, including intellectual property rights, payment of statutory dues and taxes, claims of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers, and infringement of intellectual property or other rights. This clause remains in effect even after the User Agreement expires or terminates.

Limitation of Liability

If a court of competent jurisdiction determines and mandates a claim against the Company, its aggregate liability, if any, shall not surpass the refund of the money charged to a user for purchases made under the order that gave rise to said liability.

It is recognized and mutually agreed upon that despite any conflicting terms, the Company shall not bear any responsibility, in any circumstances, whether contractual or tortious, for any indirect, special, consequential, or incidental losses or damages, including those arising from loss of profit, reputation, or business opportunities.


This User Agreement remains in effect until it is terminated, either by you or by the Company. You have the right to terminate this User Agreement at any time, as long as you cease using the Marketplace. The Company, on the other hand, has the authority to terminate this User Agreement at any time, without prior notice, and consequently restrict your access to the Marketplace.

The Company’s right to receive comments and be indemnified in accordance with the terms of this User Agreement will persist even if the agreement is terminated. The termination of the User Agreement does not absolve you from the responsibility of paying for product(s) that have already been ordered from the Marketplace, nor does it impact any liability that may have arisen prior to the termination date.

Governing & Jurisdiction

The User Agreement shall be subject to the laws of India and shall be interpreted in accordance with them, without considering the principles of conflict of laws.

In the event of any dispute or variance, whether related to the interpretation or otherwise, concerning any terms stated herein, it shall be resolved through the appointment of an impartial arbitrator by the Company. The decision rendered by the arbitrator shall be conclusive and binding for all parties involved. The arbitration process shall adhere to the provisions of the Arbitration and Conciliation Act, 1996, as amended or replaced periodically. The arbitration seat shall be in Ghaziabad, and English shall be the language utilized throughout the arbitration proceedings.

The User Agreement shall be subject to the aforementioned conditions, and any legal proceedings arising from it shall be exclusively under the jurisdiction of the Courts at Ghaziabad.

Grievance Redressal Mechanism

As per the provisions of the Information Technology Act, 2000, the Information Technology (Intermediaries Guidelines) Rules, 2011, the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, we have duly published the name and contact details of the Grievance Officer and Nodal Person. They are available to address any complaints or concerns regarding the Marketplace, including any violations of the Terms of Use or other policies. Kindly refer to the following information:

I. Details of the Grievance Officer

Ashutosh Kumar
Grievance Officer

Secure Routes Solutions Private Limited
E 155, Sector 63, Noida, Gautam Buddha Nagar, Uttar Pradesh, 201301
Email address:
Time: Monday – Friday (09:00 hours to 18:00 hours)

II. Details of the Nodal person

Nitesh Singh
Nodal Officer
Secure Routes Solutions Private Limited
E 155, Sector 63, Noida, Gautam Buddha Nagar, Uttar Pradesh, 201301

Email address:

Time: Monday – Friday (09:00 hours to 18:00 hours)

Note-We would like to emphasize that RAUR TEA never seeks confidential information, including OTP/CVV/PIN NUMBER/Card number, through any form of communication, be it phone calls, emails, or any other means. We urge you to exercise caution and refrain from sharing such details with anyone claiming to be associated with RAUR TEA. If you encounter any suspicious activities in this regard, please report them promptly to

Communication with the Company

If you desire to rectify or revise any information you have provided, you have the option to do so conveniently online through the website itself. Alternatively, you can reach out to the Company for assistance in correcting or updating such information by sending an email to:

In case you are unable to access the website, you can get in touch with the Company by sending an email to