Return, Refund and Cancellation
We guarantee that we always sell 100% authentic and fresh tea, packed in vacuum-sealed packs to ensure that the aroma, freshness, and flavor of the tea is retained for your enjoyment.
At RAUR TEA, we believe that customer satisfaction is the key; therefore, we stand behind all products bought from our site. If there is a mistake from our end, we accept returns, refunds & cancellations under the following circumstances:
If you are delivered a different item than what you had ordered, please contact us within 3 days via email, so that we can arrange for the product to be returned and replaced. Also, the product must be unopened & unused and returned with the original packaging.
If you are delivered a damaged item, please contact us within 3 days via email, so that we can arrange for the product to be replaced or returned.
In case of returns due to damaged/defective products, we will issue a full refund including the delivery charges incurred by you for receiving and sending back the product. We can also replace the product at no extra cost if you wish.
For returns and refunds, please provide us the proof if you receive a wrong or damaged product. You can do it by clicking a picture and sending it to support@raurtea.com. No refund will be issued without proof.
Cancellation
We have the right to cancel any order and refund your payment any time before dispatch due to the non-availability of the product or otherwise.
The cancellation will only be considered if we receive a request by e-mail from you, within 24 hours of placing the order. The money will be refunded to you within 24-48 business hours after the cancellation request.
